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Troubleshooting network problems in Windows

If you can't become e-mail, browse the web, or stream music, chances are you're non continued to your network and can't get onto the net. To fix the problem, here are some things you can endeavor.

Things to try first

Try these things first to help you fix or narrow down the connexion problem.

• Brand sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and brand sure Wi-Fi is turned on. If it isn't, select it to turn it on. Too, brand sureAirplane style is turned off.

• Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it saysConnected underneath the network name, selectDisconnect, wait a moment, and and so selectConnect again.

• Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These will appear every bit split up networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a v GHz network, try connecting to the other network. To learn more about the differences between 2.iv GHz networks and v GHz networks, cheque out Wi-Fi bug and your home layout.

• Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light commonly shows when information technology's on.)

• Run the Network troubleshooter. The Network troubleshooter can help diagnose and set mutual connectedness problems.

To run the Network troubleshooter

1. Select theStart button, and so type settings. SelectSettings>System > Troubleshoot > Other troubleshooters.

2. UnderOther, selectNetwork Adapter > Run.

3. Follow the steps in the troubleshooter and see if that fixes the problem.

• Restart your modem and wireless router. This helps create a new connection to your isp (ISP).

  When yous do this, anybody that is connected to your Wi-Fi network will be temporarily disconnected. The steps yous take to restart your modem and router can vary, but here are the general steps.

Note:If you have a cable modem/Wi-Fi router philharmonic device, y'all only need to follow the steps for the single device.

1. Unplug the power cable for the router from the power source.

2. Unplug the power cablevision for the modem from the power source.

   Some modems have a backup bombardment. If you lot unplug the modem and lights stay on, remove the battery from the modem.

3. Expect at least 30 seconds or so.

   If you had to remove the bombardment from the modem, put it back in.

4. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to finish blinking.

5. Plug your router back into the power source.

   Wait a few minutes for the modem and router to fully power on. You lot tin usually tell when they're prepare past looking at the status lights on the two devices.

6. On your PC, effort to connect again.

Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Try the following steps to aid narrow down the source of the problem.

1. If the "Wi-Fi continued" icon  appears on the correct side of the taskbar, visit a different website. If the website opens, there might be a problem with the specific website. If yous can't connect to another website, go to the next step.

2. On another laptop or telephone, try to connect to the aforementioned network. If you tin can connect, the source of the problem is probable due to your device—go to the section Network troubleshooting on your device. If you can't connect to the network on any device, continue to the next step.

3. Check to see if there is a problem with the connection to your Wi-Fi router. Practise this past using a ping exam.

   1. Select Search on the taskbar, blazonControl prompt. TheControl Prompt push will announced. To the right of it, selectRun as administrator >Yeah.

   2. At the command prompt, typeipconfig, and so selectEnter. Await for the proper name of your Wi-Fi network within the results, and then find the IP accost listed next toDefault gateway for that Wi-Fi network.  Write down that accost if you demand to.For example:  192.168.1.1

   3. At the prompt, typeping <DefaultGateway> and then selectEnter.For example, blazonping 192.168.ane.1 and selectEnter. The results should be something like this:

• Answer from 192.168.ane.1: bytes=32 time=5ms TTL=64

• Reply from 192.168.1.one: bytes=32 time=5ms TTL=64

• Answer from 192.168.1.1: bytes=32 time=5ms TTL=64

• Respond from 192.168.1.1: bytes=32 time=5ms TTL=64

• Ping statistics for 192.168.1.i: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:  Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you run into results like this and are getting a reply, then y'all have a connectedness to your Wi-Fi router, so there might be a problem with your modem or Internet service provider. Contact your ISP or bank check online on some other device (if you tin) to see if there'south a service outage.

If the results of the ping exam indicate that you are not getting a reply from the router, try connecting your PC directly to your modem by using an Ethernet cable (if you tin can). If you lot can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Make sure yous've installed the latest firmware and see the documentation for your router.

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

1. Select Search on the taskbar, blazonControl prompt. TheCommand Prompt push button will appear. To the right of information technology, selectRun as administrator>Yes.

2. At the command prompt, run the following commands in the listed order, and and then check to run into if that fixes your connexion problem:

   • Typenetsh winsock reset and select Enter.

   • Typenetsh int ip reset and selectEnter.

   • Typeipconfig /release and selectEnter.

   • Typeipconfig /renew and selectEnter.

   • Typeipconfig /flushdns and selectEnter.

Uninstall the network adapter driver and restart

If the previous steps didn't work, effort to uninstall the network adapter driver, and then restart your computer. Windows will automatically install the latest driver. Consider this arroyo if your network connection stopped working properly subsequently a contempo update.

Before uninstalling, brand certain y'all accept drivers available as a fill-in. Visit the PC manufacturer's website and download the latest network adapter commuter from there. If your PC can't connect to the cyberspace, y'all'll need to download a commuter on a dissimilar PC and save it to a USB wink drive so you can install the driver on your PC. You lot'll need to know the PC manufacturer and model name or number.

1. Select Search on the taskbar, typeDevice Director, and so selectDevice Manager from the list of results.

2. ExpandNetwork adapters, and locate the network adapter for your device.

3. Select the network adapter, press and hold (or correct-click), and then selectUninstall device > theAttempt to remove the driver for this device cheque box >Uninstall.

4. Afterwards uninstalling the driver, select theStartpush >Power  >Restart.

Later on your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection trouble. If Windows doesn't automatically install a commuter, try to install the backup driver you saved before uninstalling.

Cheque if your network adapter is compatible with the latest Windows Update

If you lot lost your network connection immediately after upgrading to or updating Windows 11, it'due south possible that the current commuter for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

1. Select theGet-go  button, so enter settings. SelectSettings> Windows Update>Update history> Uninstall updates.

2. Select the about recent update, then selectUninstall.

If uninstalling the most recent update restores your network connection, bank check to see if an updated driver is bachelor:

1. Select Search on the taskbar, typeDevice Manager, and and so selectDevice Manager from the list of results.

2. ExpandNetwork adapters, and locate the network adapter for your device.

3. Select the network adapter, press and agree (or right-click), so selectUpdate commuter > Search automatically for updated driver software, and then follow the instructions.

4. After installing the updated commuter, select theStartbutton >Power> Restart if you're asked to restart, and see if that fixes the connexion issue.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. You'll need to know the PC manufacturer and model name or number.

Do one of the following:

• If you couldn't download and install a newer network adapter driver, hide the update that's causing you to lose your network connexion. To acquire how to hide updates, run across Hide Windows Updates or driver updates.

• If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select theStart push button, then enter settings. SelectSettings>Windows Update > Check for updates.

Employ network reset

Using network reset should be the last step y'all endeavour. Consider using information technology if the steps above don't help to get y'all connected.

This can assistance solve connection problems yous might accept later on upgrading from Windows 10 to Windows 11. Information technology can likewise assistance to set the problem where you can connect to the internet, but can't connect to shared network drives. Network reset removes any network adapters y'all have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.

1. Select theStart push, so enter settings. SelectSettings>Network & internet  >Advanced network settings > Network reset.
   Open Network & Internet Status settings

2. On theNetwork reset screen, selectReset now >Yes to ostend.

Await for your PC to restart, and meet if that fixes the problem.

Notes:

• After using network reset, you might need to reinstall and set up other networking software yous might exist using, such equally VPN customer software or virtual switches from Hyper‑5 (if you're using that or other network virtualization software).

• Network reset might set each ane of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can aid brand your PC more secure. However, if your PC is used for file or printer sharing, you'll need to brand your PC discoverable over again by setting it to use a private network profile. To do this, select theFirst push button, and then enter settings. SelectSettings>Network & internet >Wi-Fi. On theWi-Fi screen, selectManage known networks > the network connection you lot desire to change. UnderNetwork contour type, selectPrivate.

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might take different advanced settings you tin change based on your network environment or connexion preferences.

Check the Wireless Mode setting for your network adapter and make certain it matches the capabilities of the network y'all're trying to connect to. If it doesn't friction match, yous won't be able to connect, and the network might non appear in the list of available networks. The Wireless Mode will oft be ready to Machine or something similar past default, which enables connection for every kind of network that'south supported.

To find the wireless fashion setting

1. In Device Managing director, selectNetwork adapters, and so double-click the network adapter proper noun.

2. Select theAdvanced tab and look for aWireless Manner setting. Brand sure information technology's set to the style your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security blazon, key, network name (SSID), and and then on. If y'all can't connect to a Wi-Fi network that you lot could connect to before, it'due south possible that the network settings might have changed or the contour is corrupted.

To fix this, remove (or "forget") the network connection, then reconnect to the network. When you forget a network connexion, it removes the Wi-Fi network profile from your PC.

To forget a network

1. Select theStart button, then enter settings. SelectSettings>Network & cyberspace.

2. SelectWi-Fi, then selectManage known networks.

3. Select the network you desire to forget, then selectForget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the network to renew the network connection.

Check your dwelling house layout

Your Wi-Fi network might exist affected by the network's frequency band, channel congestion, and/or betoken strength.  For more than info, run across Wi-Fi problems and your home layout.

Check for additional symptoms for the "No net connectedness" icon.

At that place may be additional troubleshooting steps you can try, depending on which symptoms you're having. To view these steps, cheque out Wi-Fi connection icons and what they mean.

Related topics

• Setting up a wireless network

• How to find your wireless network password

• Clarify the wireless network report

• Wi-Fi tools and apps

• Make a Wi-Fi network public or individual in Windows

Things to attempt first

Attempt these things beginning to help you lot set up or narrow down the connection problem.

• Make sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If information technology isn't, select it to plow it on. Also, make sure Airplane mode is turned off.

  

• Afterwards, see if a Wi-Fi network you lot recognize and trust appears in the listing of networks. If information technology does, select the Wi-Fi network, and they endeavour to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment, and so select Connect once again.

• Try connecting to a network on a different frequency ring. Many consumer Wi-Fi routers broadcast at ii different network frequency bands:  2.iv GHz and v GHz. These will appear as separate networks in the listing of bachelor Wi-Fi networks. If your list of bachelor Wi-Fi networks includes both a ii.iv GHz network and a 5 GHz network, try connecting to the other network. To learn more about the differences between 2.4 GHz networks and five GHz networks, check out Wi-Fi issues and your dwelling layout.

• Make sure the concrete Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)

• Run the Network troubleshooter. The Network troubleshooter can help diagnose and gear up mutual connection problems.

To run the Network troubleshooter

1. Select the Starting time button >Settings > Network & Internet > Status.
   Open Network & Cyberspace Status settings

2. Under Change your network settings, select Network troubleshooter.

3. Follow the steps in the troubleshooter, and see if that fixes the problem.

• Restart your modem and wireless router. This helps create a new connection to your internet access provider (Internet service provider).

  
  When yous do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you lot take to restart your modem and router can vary, but here are the general steps. (Note: If yous take a cable modem/Wi-Fi router philharmonic device, y'all only demand to follow the steps for the single device.)

  1. Unplug the power cablevision for the router from the ability source.

  2. Unplug the power cable for the modem from the power source.

     Some modems have a backup battery. If you lot unplug the modem and lights stay on, remove the bombardment from the modem.

  3. Expect at least xxx seconds or and then.

     If yous had to remove the bombardment from the modem, put information technology dorsum in.

  4. Plug the modem dorsum into the power source. The lights on the modem volition blink. Await for them to cease blinking.

  5. Plug your router back into the ability source.

     Wait a few minutes for the modem and router to fully power on. Yous can unremarkably tell when they're ready past looking at the status lights on the ii devices.

  6. On your PC, attempt to connect over again.

Connection problems tin can be due to a multifariousness of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet access provider (Internet access provider). Endeavour the post-obit steps to help narrow down the source of the problem.

1. If the "Wi-Fi connected" icon  appears on the right side of the taskbar, visit a different website. If the website opens, in that location might be a problem with the specific website. If you can't connect to another website, become to the side by side pace.

2. On some other laptop or phone, try to connect to the same network. If yous tin can connect, the source of the problem is probable due to your device—go to the department Network troubleshooting on your device. If y'all tin't connect to the network on any device, continue to the next stride.

3. Check to see if there is a problem with the connectedness to your Wi-Fi router.  Do this past using a ping test.

   1. In the search box on the taskbar, blazon Command prompt. The Control Prompt button will appear. To the right of it, select Run as administrator > Yes.

   2. At the command prompt, type ipconfig, then select Enter. Look for the name of your Wi-Fi network within the results, and and then observe the IP address listed side by side to Default gateway for that Wi-Fi network.  Write downwards that address if you need to. For example:  192.168.one.1

   3. At the prompt, type ping <DefaultGateway> and then select Enter. For case, type ping 192.168.one.1 and select Enter. The results should be something like this:

• Reply from 192.168.i.1: bytes=32 time=5ms TTL=64

• Reply from 192.168.1.1: bytes=32 fourth dimension=5ms TTL=64

• Reply from 192.168.ane.i: bytes=32 time=5ms TTL=64

• Respond from 192.168.1.1: bytes=32 time=5ms TTL=64

• Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Guess round trip times in milli-seconds:  Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you lot see results similar this and are getting a reply, then you accept a connection to your Wi-Fi router, and so there might be a trouble with your modem or Internet access provider. Contact your Internet service provider or check online on another device (if you tin can) to meet if at that place's a service outage.

If the results of the ping examination indicate that you are not getting a reply from the router, endeavor connecting your PC directly to your modem past using an Ethernet cablevision (if you tin can). If you can connect to the net using an Ethernet cable, it confirms the connection trouble is due to the Wi-Fi router. Make sure y'all've installed the latest firmware and see the documentation for your router.

Run network commands

Attempt running these network commands to manually reset the TCP/IP stack, release and renew the IP accost, and flush and reset the DNS client resolver cache:

1. In the search box on the taskbar, type Command prompt. The Control Prompt push will appear. To the right of it, select Run as administrator > Yeah.

2. At the command prompt, run the following commands in the listed order, so check to see if that fixes your connection problem:

   • Type netsh winsock reset and select Enter.

   • Blazon netsh int ip reset and select Enter.

   • Type ipconfig /release and select Enter.

   • Type ipconfig /renew and select Enter.

   • Blazon ipconfig /flushdns and select Enter.

Uninstall the network adapter driver and restart

If the previous steps didn't work, try to uninstall the network adapter commuter, and so restart your reckoner. Windows will automatically install the latest commuter. Consider this approach if your network connexion stopped working properly after a recent update.

Earlier uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer's website and download the latest network adapter commuter from there. If your PC can't connect to the internet, you lot'll need to download a driver on a different PC and save information technology to a USB flash drive and so yous can install the driver on your PC. You'll need to know the PC manufacturer and model name or number.

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2. Aggrandize Network adapters, and locate the network adapter for your device.

3. Select the network adapter, press and concur (or right-click), and then selectUninstall device > theEndeavor to remove the driver software for this device check box >Uninstall.

4. Later uninstalling the driver, select the First button > Ability > Restart.

   Later your PC restarts, Windows will automatically wait for and install the network adapter driver. Check to encounter if that fixes your connection problem. If Windows doesn't automatically install a commuter, try to install the fill-in driver you saved before uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If you lost your network connexion immediately afterward upgrading or updating Windows 10, information technology'south possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

1. Select the Outset push button, then select Settings  > Update & Security > Windows Update > View update history > Uninstall updates.

2. Select the about recent update, then select Uninstall.

If uninstalling the nearly recent update restores your network connectedness, check to encounter if an updated driver is available:

1. In the search box on the taskbar, type Device Director, and and then select Device Manager from the list of results.

2. Expand Network adapters, and locate the network adapter for your device.

3. Select the network adapter, select Update driver > Search automatically for updated driver software, so follow the instructions.

4. After installing the updated driver, select the Starting time button > Power > Restart if you're asked to restart, and see if that fixes the connection result.

If Windows can't find a new commuter for your network adapter, visit the PC manufacturer'due south website and download the latest network adapter driver from there. You lot'll need to know the PC manufacturer and model proper name or number.

Do one of the following:

• If y'all couldn't download and install a newer network adapter commuter, hibernate the update that'south causing you to lose your network connection. To learn how to hibernate updates, see Hide Windows Updates or driver updates.

• If y'all could successfully install updated drivers for your network adapter, then reinstall the latest updates. To exercise this, select the Start push, then select Settings  > Update & Security > Windows Update > Cheque for updates.

Employ network reset

Using network reset should be the last step you try. Consider using it if the steps above don't help to go you lot connected.

This can aid solve connexion bug you might accept afterwards upgrading from a previous version of Windows to Windows x. Information technology can also help to fix the problem where you can connect to the internet, only tin't connect to shared network drives. Network reset removes any network adapters yous accept installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are prepare to the defaults.

Note:To utilise network reset, your PC must be running Windows ten Version 1607 or after. To meet which version of Windows 10 your device is currently running, select the Showtime button, then select Settings > System > Most.

1. Select the Commencement push, and then select Settings  > Network & Cyberspace > Status > Network reset.
   Open Network & Internet Status settings

2. On the Network reset screen, select Reset now > Yes to confirm.

   Wait for your PC to restart, and see if that fixes the problem.

Notes:

• After using network reset, you might need to reinstall and set upward other networking software yous might exist using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).

• Network reset might gear up each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which tin can assist brand your PC more than secure. Still, if your PC is used for file or printer sharing, you lot'll need to make your PC discoverable again past setting it to employ a individual network profile. To do this, select the Start push, then select Settings > Network & Internet > Wi-Fi . On the Wi-Fi screen, select Manage known networks > the network connection you want to alter > Properties. Under Network profile, selectPrivate.

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might have unlike advanced settings you tin can change based on your network environment or connection preferences.

Check the Wireless Way setting for your network adapter and make certain information technology matches the capabilities of the network you're trying to connect to. If it doesn't match, you won't be able to connect, and the network might not announced in the listing of available networks. The Wireless Mode will oftentimes be prepare to Auto or something similar by default, which enables connection for every kind of network that's supported.

To discover the wireless mode setting

1. In Device Manager, select Network adapters, then double-click the network adapter name.

2. Select the Avant-garde tab and expect for a Wireless Mode setting. Brand sure it's set to the mode your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi profile to salve the settings that are needed to connect to a Wi-Fi network. These settings include the network security blazon, primal, network name (SSID), and so on. If you tin't connect to a Wi-Fi network that you could connect to earlier, it's possible that the network settings might have changed or the profile is corrupted.

To fix this, remove (or "forget") the network connection, then reconnect to the network. When yous forget a network connectedness, it removes the Wi-Fi network profile from your PC.

To forget a network

1. Select the Wi-Fi network  icon on the right side of the taskbar, then select Network & Internet settings.

2. Select Wi-Fi , then select Manage known networks.

3. Select the network you want to forget, so select Forget.

Subsequently, select the Wi-Fi icon on the taskbar and try to reconnect to the desired network to renew the network connexion.

Check your dwelling house layout

Your Wi-Fi network might be affected past the network's frequency band, channel congestion, and/or betoken strength.  For more info, meet Wi-Fi problems and your home layout.

Check for additional symptoms for the "No internet connectedness" icon

There may be additional troubleshooting steps you can try, depending on which symptoms you're having. To view these steps, check out Wi-Fi connection icons and what they hateful.

Related topics

• Setting up a wireless network

• How to detect your wireless network password

• Analyze the wireless network report

• Wi-Fi tools and apps

• Make a Wi-Fi network public or private in Windows 10

• Make sure Wi-Fi is turned on.

  1. Swipe in from the correct edge of the screen, selectSettings, so select theNetwork icon.

  2. Turn onWi-Fi.

• Make certain the concrete Wi‑Fi switch on your laptop is turned on. (An indicator light normally shows when it's on.)

• Make sure your PC isn't in airplane manner.

  1. Swipe in from the right border of the screen, selectSettings, then select theNetwork icon.

  2. Turn offAirplane mode.

• Move closer to the router or access point if you can.

• If you don't see the network name at all, the router or admission point might not exist set to circulate the network name. In this case, yous'll need to connect to it manually.

  1. Swipe in from the right border of the screen, and so selectSettings.

  2. Select theNetwork icon, then selectHidden network.

  3. Type the network name and selectNext.

  4. Type the countersign and selectNext.

  5. Follow any additional instructions to get connected.

• The network volition be added to your listing of networks and volition exist available to connect to when your computer is in range of the network. To connect to the network, follow these steps:

  1. Open upConnect to a Network past selecting the network icon in the notification area.

  2. SelectUnnamed Network, selectConnect, and then type the network information. The network will be added to your list of networks and will be available to connect to in the hereafter when your reckoner is in range of the network..

Let Windows endeavor to help you lot fix the problem. Endeavor running the Network troubleshooter to see if it can diagnose and fix the problem.

Select theStart button, outset typingNetwork issues, and so selectIdentify and repair network problems in the list.

The Network Troubleshooter (mentioned above) tin assistance diagnose and fix common connection problems. Afterwards using that, endeavour running the network commands below because the combination of doing these two things can help you become connected.

If your problem isn't fixed afterward running the Network troubleshooter, try to:

• Reset the TCP/IP stack.

• Release the IP address.

• Renew the IP address.

• Flush and reset the DNS client resolver cache.

Here's how to run networking commands in a control prompt:

1. Select the Kickoff  button, start typing cmd, correct-click Command Prompt in the list, select Run as Administrator, and and so select Yes.

2. At the command prompt, run the following commands in the listed order and and then check to see if that fixes your connection problem:

   • Type netsh winsock reset and press Enter.

   • Type netsh int ip reset and press Enter.

   • Type ipconfig /release and press Enter.

   • Type ipconfig /renew and press Enter.

   • Blazon ipconfig /flushdns and press Enter.

This helps create a new connection to your Isp (Isp). When you lot practice this, anybody that is connected to your Wi-Fi network will exist temporarily disconnected.

The steps you take to restart your modem and router tin can vary, but hither are the general steps:

1. Unplug the ability cable for the router from the power source.

2. Unplug the power cable for the modem from the power source.

   Some modems have a fill-in battery. So if you unplug the modem and lights stay on, remove the battery from the modem.

3. Expect at least xxx seconds or and then.

   If yous had to remove the battery from the modem, put information technology back in.

4. Plug the modem back into the power source. The lights on the modem will blink. Expect for them to cease blinking.

5. Plug your router back into the ability source.

   Wait a few minutes for the modem and router to fully ability on. You can ordinarily tell when they're ready past looking at the status lights on the two devices.

6. On your PC, endeavor to connect again.

Brand sure information technology's not a trouble with your cable modem or Internet service provider (Internet service provider). If information technology is, contact your ISP.

1. Select the Start  button, start typing cmd, right-click Command Prompt in the list, select Run as Ambassador, and then select Yes.

2. At the control prompt, type ipconfig.

   Look for the IP address listed next to Default gateway. Write down that address if you demand to. For example, 192.168.1.1.

3. At the prompt, type ping <Default gateway> and press Enter. For instance, type ping 192.168.1.1 and press Enter.

   The result should be something similar this:

   Reply from 192.168.1.ane: bytes=32 fourth dimension=5ms TTL=64
   Reply from 192.168.i.1: bytes=32 time=5ms TTL=64
   Respond from 192.168.1.1: bytes=32 time=5ms TTL=64
   Reply from 192.168.i.1: bytes=32 fourth dimension=5ms TTL=64
   Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = iv, Lost = 0 (0% loss), Guess round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If the ping is successful and y'all see results similar to the results above, but you can't connect to the Internet on your PC, there may exist a problem with your modem or Internet service provider (Isp).

If you're even so having problem connecting to a network, it might exist related to your network adapter.

• Try using the Network Adapter troubleshooter to automatically find and gear up some problems. This troubleshooter volition disable and re-enable the adapter, and try some other common repairs.

  Select the Start  button, first typing Troubleshooting, and and so select Troubleshooting in the list. Select View all>Network Adapter.

• Update the network adapter driver. An outdated or incompatible network adapter driver tin cause connexion issues. Cheque to see if an updated driver is bachelor.

  1. Select the Outset  button, outset typing Device Director, and then select it in the list.

  2. In Device Manager, selectNetwork adapters, correct-click your adapter, and then select Backdrop.

  3. Select the Driver tab, so select Update Commuter.

  4. Select Search automatically for updated driver software.

If Windows can't detect a new commuter for your network adapter, visit the PC manufacturer'southward website and download the latest network adapter driver from at that place. If your PC can't connect to the Net, you'll need to download a driver on a different PC and save it to a USB flash drive so you tin install the driver on your PC. You'll need to know the PC manufacturer and model name or number.

Here are some things to check and try with your router if you're at home and having problem getting continued.

• If you don't see the network name, sign in to your router and check to run across if it's set to broadcast the network name.

  1. Connect your PC to your router using an Ethernet cable.

  2. Open up your web browser and type the IP address for your wireless router. (For example, 192.168.ane.1 or 172.16.0.0—check the documentation for your router to find the default IP accost.)

  3. Sign in with your user proper noun and password, then make certain an option labeled Enable SSID Circulate, Wireless SSID broadcast, or something like is turned on. This setting is often on a Wireless Settings page.

• Check to see if your Wi-Fi network uses Media Access Control (MAC) address filtering for security. If it does, yous'll need to add together the MAC address for your PC to the access listing on your router before you tin connect.

  1. Select the First button. Start typing cmdand right-click Control Prompt in the list. Select Run equally Ambassador, and then select Yes.

  2. At the control prompt, type ipconfig /all.

     Write down the address that appears next toPhysical Address for your wireless network adapter. This is the accost you'll need to add to the admission list on your router.

  To add the MAC address to the access listing on your router:

  1. Open your web browser and type the IP accost for your wireless router. (For instance, 192.168.one.1 or 172.16.0.0—check the documentation for your router to observe the default IP address.)

  2. Sign in with your user name and countersign, then await for a setting that says MAC Address Filter or something similar.

  3. Add the MAC address yous wrote downward for your PC to the access list and save your changes.

  On your PC, try to connect to the Wi-Fi network once again.

• Make sure Wi-Fi is turned on.

  1. On a laptop, open Windows Mobility Eye by selecting the Start push and and then selectingControl Panel>Mobile PC>Windows Mobility Heart.

  2. Look in theWireless Networksection. If Wi-Fi is on, the button should sayTurn wireless off.

• Brand sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when information technology'south on.)

• Bank check and brand sure your PC isn't in airplane way.

• Move closer to the router or access bespeak if yous can.

• If you don't run across the network name at all, the router or access point might not be prepare to broadcast the network name. In this case, you'll need to connect to it manually.

  1. Open Manage Wireless Networks by selecting theStart push, and then selectingControl Panel. In the search box, typewireless and and so selectManage wireless networks.

  2. SelectAdd, and then selectManually create a network contour.

  3. Type the network information.

  4. If yous want Windows to automatically connect when the network is in range, select theBeginning this connexion automatically check box.

  5. Select theConnect even if the network is non broadcasting check box, selectSide by side, and then selectClose.

• The network will be added to your list of networks and volition be available to connect to when your reckoner is in range of the network. To connect to the network, follow these steps:

  1. OpenConnect to a Network by selecting the network icon in the notification area.

  2. SelectUnnamed Network, selectConnect, and so type the network information. The network will be added to your listing of networks and will exist available to connect to in the future when your computer is in range of the network..

Let Windows try to aid you lot set the problem. Try running the Network troubleshooter to run into if information technology can diagnose and fix the problem.

Open up the Network troubleshooter by right-clicking the network icon in the notification area and so selectingTroubleshoot problems.

The Network Troubleshooter (mentioned to a higher place) can help diagnose and set up common connection issues. Afterward using that, effort running the network commands below because the combination of doing these ii things tin can aid yous get continued.

If your problem isn't stock-still subsequently running the Network troubleshooter, endeavour to:

• Reset the TCP/IP stack.

• Release the IP address.

• Renew the IP address.

• Flush and reset the DNS client resolver cache.

Here'south how to run networking commands in a command prompt:

1. Select theStart button . Type cmd in the search box, right-click cmd in the list, select Run as administrator, and then select Yes.

2. At the control prompt, run the following commands in the listed social club and so check to see if that fixes your connection trouble:

   • Type netsh winsock reset and printing Enter.

   • Type netsh int ip reset and press Enter.

   • Type ipconfig /release and press Enter.

   • Type ipconfig /renew and press Enter.

   • Type ipconfig /flushdns and press Enter.

This helps create a new connection to your Internet service provider (ISP). When you lot do this, anybody that is connected to your Wi-Fi network will be temporarily disconnected.

The steps yous take to restart your modem and router can vary, simply here are the general steps:

1. Unplug the ability cable for the router from the power source.

2. Unplug the ability cable for the modem from the power source.

   Some modems have a backup battery. Then if y'all unplug the modem and lights stay on, remove the battery from the modem.

3. Wait at least 30 seconds or and so.

   If you had to remove the battery from the modem, put information technology back in.

4. Plug the modem back into the ability source. The lights on the modem will blink. Look for them to cease blinking.

5. Plug your router back into the power source.

   Wait a few minutes for the modem and router to fully ability on. You can usually tell when they're ready by looking at the status lights on the 2 devices.

6. On your PC, endeavour to connect once more.

Make certain it's not a trouble with your cable modem or Internet service provider (Isp). If it is, contact your ISP.

1. Select the Start button . Blazon cmd in the search box, right-click cmd in the listing, select Run as administrator, and then select Yes.

2. At the command prompt, type ipconfig.

   Look for the IP accost listed adjacent to Default gateway. Write downwardly that address if you need to. For case, 192.168.one.1.

3. At the prompt, blazon ping <Default gateway> and press Enter. For example, type ping 192.168.ane.one and press Enter.

   The result should be something like this:

   Reply from 192.168.ane.one: bytes=32 fourth dimension=5ms TTL=64
   Reply from 192.168.1.1: bytes=32 fourth dimension=5ms TTL=64
   Answer from 192.168.one.1: bytes=32 time=5ms TTL=64
   Reply from 192.168.i.1: bytes=32 time=5ms TTL=64
   Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = four, Lost = 0 (0% loss), Approximate circular trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If the ping is successful and y'all see results similar to the results above, but you tin't connect to the Net on your PC, at that place may be a trouble with your modem or Internet service provider (Internet service provider).

If you're however having trouble connecting to a network, it might exist related to your network adapter.

• Try using the Network Adapter troubleshooter to automatically find and ready some bug. This troubleshooter will disable and re-enable the adapter, and try some other common repairs.

  Open the Network Adapter troubleshooter by selecting the Showtime push button and then selecting Control Panel. In the search box, type troubleshooter and and then select Troubleshooting>View all >Network Adapter.

• Update the network adapter commuter. An outdated or incompatible network adapter commuter tin can crusade connectedness bug. Check to meet if an updated driver is bachelor.

  1. Open Device Manager by selecting the Start button , selecting Command Panel, selecting System and Security, and and then, under System, selecting Device Manager . If you're prompted for an administrator countersign or confirmation, type the password or provide confirmation.

  2. In Device Manager, selectNetwork adapters, right-click your adapter, and so select Properties.

  3. Select the Driver tab, and and then select Update Driver.

  4. Select Search automatically for updated driver software.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer'southward website and download the latest network adapter commuter from there. If your PC can't connect to the Internet, you'll demand to download a driver on a different PC and salve information technology to a USB wink drive so you tin install the driver on your PC. You lot'll need to know the PC manufacturer and model name or number.

Here are some things to check and try with your router if you're at home and having trouble getting connected.

• If y'all don't encounter the network name, sign in to your router and bank check to see if it'south set to broadcast the network name.

  1. Connect your PC to your router using an Ethernet cable.

  2. Open up your web browser and type the IP address for your wireless router. (For instance, 192.168.1.1 or 172.16.0.0—check the documentation for your router to find the default IP address.)

  3. Sign in with your user name and password, then brand sure an option labeled Enable SSID Broadcast, Wireless SSID broadcast, or something like is turned on. This setting is frequently on a Wireless Settings folio.

• Bank check to see if your Wi-Fi network uses Media Admission Command (MAC) address filtering for security. If it does, you'll demand to add the MAC address for your PC to the access list on your router before you can connect.

  1. Select the Kickoff button. Type cmd in the search box and right-click cmd in the listing. Select Run as administrator, so select Yes.

  2. At the control prompt, type ipconfig /all.

     Write down the address that appears next toConcrete Address for your wireless network adapter. This is the address you'll demand to add together to the access listing on your router.

  To add the MAC accost to the access list on your router:

  1. Open up your web browser and type the IP address for your wireless router. (For instance, 192.168.one.ane or 172.16.0.0—bank check the documentation for your router to observe the default IP address.)

  2. Sign in with your user name and password, and then expect for a setting that says MAC Address Filter or something like.

  3. Add the MAC address y'all wrote downward for your PC to the access list and salvage your changes.

  On your PC, endeavor to connect to the Wi-Fi network again.

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Source: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c

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